• Free advice on a range of IT technologies

• Free IT audits
(which mainly cover telephone and date charges)

• Free help and information via the Intranet

• Free membership to msp IT Forum

• Free IT-related lunchtime seminars

• “Ad-hoc” support or training, occasional advice or problem resolution
(charged @ £30 per hour, on a best endeavours basis).

• Backup support if your usual support service is unavailable
(charged @ £30 per hour, on a best endeavours basis).

msp has its own IT Manager and through his services offers all tenants qualified Deskside IT Support.

This is an interactive service which works through reporting a fault on the msp intranet. Faults are acknowledged within one hour, and support provided within just four working hours, to get tenants back up and running as soon as possible.

Our comprehensive service includes fault analysis and resolution (e.g. computer crashes, network or printer problems, applications support) or small projects such as PC upgrades or software installation.

Hours covered are Monday to Friday, 08:30 – 17:00, and are charged as follows:
£25 per hour, for a minimum 4 hours per month, for a minimum contract of 3 months
Additional support can be provided at a charge of £30 per hour on a ‘best endeavours’ basis.